Can I freeze my membership if I travel or am injured?
Yes. Essential and Premier members can freeze their membership for up to 60 days per calendar year with no penalty. Elite members can freeze for up to 90 days. Freeze requests must be submitted at least 5 business days before the next billing cycle and can be made in person or by email.
Is there a family or couples discount?
Alpine Ashford offers a 15% household discount when two or more people at the same address join on the same tier. The discount applies to both members from the second month onward. Proof of shared address is required at sign-up.
What happens if I want to upgrade or downgrade my tier?
Tier changes take effect at the start of your next billing cycle. Upgrades are prorated for the remaining days in the current cycle, so you get access to the new benefits immediately. Downgrades take effect at renewal with no partial refund for the current period.
Are there student or military discounts?
Yes. Students with a valid university ID and active-duty or veteran military members receive 20% off any monthly tier. The discount is applied at enrollment and renewed annually with valid documentation. It cannot be combined with the household discount.
How do I cancel?
Month-to-month members may cancel with 30 days' written notice, submitted by email to hello@vectoryard.cc or in person at the front desk. Annual members may cancel after completing 6 months; early-exit fees equivalent to one remaining month apply. No cancellation is processed over the phone.